Privacy Policy

Last Updated: January 1, 2025

At Pets Muddy Paws, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website (petsmuddypaws.com) or our grooming, boarding, and daycare services.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address when you book appointments, contact us, or submit forms on our website.
  • Pet Information: Your dog’s name, breed, age, weight, health conditions, vaccination records, and grooming preferences.
  • Payment Information: Credit card or payment details when you pay for services. Payment processing is handled by secure third-party payment processors.
  • Website Usage Data: Non-identifying information such as browser type, device information, pages visited, and referring URLs collected through standard web analytics.

How We Use Your Information

We use the information we collect to:

  • Schedule and manage grooming, boarding, and daycare appointments
  • Communicate with you about your appointments and your pet’s care
  • Maintain records of your pet’s grooming history and preferences
  • Process payments for services rendered
  • Send appointment reminders and follow-up communications
  • Improve our website and services
  • Respond to your inquiries and requests

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure payment processing through trusted third-party providers
  • Limited access to personal information by authorized staff only
  • Regular review of our data collection and storage practices

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your consent
  • To comply with legal obligations or respond to lawful requests
  • With trusted third-party service providers who assist in operating our business (e.g., payment processors), subject to confidentiality agreements

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise any of these rights, please contact us at [email protected] or call 910-479-7297.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, please contact us: